Just press the respective button and the selected action will be performed You can Accept or Decline the message requests.Navigate a little down and you will find “Filtered Messages”įiltered Messages is the second hidden inbox which contains possible spam messages.This section contains messages from people who aren’t friends on Facebook Open “Requests” and you’ll see hidden messages in Messenger.Find and press “Requests” icon on the upper right corner of the messenger app.In iOS, People tab is on the right side of the “Chats” tab Open Facebook Messenger app and navigate to “People” tab.
#Facebook inbox app how to
If you’re tired of switching between platforms, see how Podium ’s suite of messaging tools for local business can transform the way you communicate with your customers.Here is how to access hidden messages from Facebook’s secret inboxes: That includes messages from webchat, Google’s click-to-message, and Facebook’s Messenger all in one place. Podium allows your customers to continue using Facebook’s Messenger to communicate with your business while combining all of your incoming messages into a single inbox. For example, Forbes reports that millennials would overwhelmingly rather communicate via text about appointments, deliveries, and discounts. But the demand for convenience is even stronger for certain demographics.
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That would seem like a given, considering how much we all hate sitting on hold. Today, more than 50% of consumers would rather text a business for customer support than call, if given the option between the two. Check your internet connection and click to try again.” Convenience is King If you see a red triangle with an exclamation point, it means that your message did not send. A message should appear alongside the red triangle that says “This message didn’t send.
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When the blue checkmark is replaced by a small profile photo of the person you’re messaging, that means the recipient has seen the message. While you cannot ensure that the person has seen the message, you can ensure that it has made it to their device. It doesn’t necessarily indicate that the message has been received successfully but it has been delivered.Ī filled blue circle with a checkmark indicates that your message has been successfully delivered to the other person. If you see this symbol, you’ll want to wait until the message finishes sending before navigating away.Īn open blue circle with a check mark shows that your message has been sent. What do the Facebook Messenger symbols mean?Īn open blue circle means that your message is in the process of sending. This guide will help you know exactly what Facebook Messenger symbols are trying to tell you. Once you’ve set up Facebook Messenger for your business, some of the symbols and icons on Messenger’s interface may seem foreign. If you have a Facebook Business Page then you already have the necessary tools to start talking to customers on Messenger.
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According to Podium’s Loyalty Survey, millennials are 2x more likely to be loyal to businesses that offer social media communication. For example, 89% of consumers now prefer to reach businesses through messaging apps.
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Strong communication between you and your customers is key, which is why it’s crucial to understand that the way customers want to communicate is changing.